Returning a product
If you bought as a consumer — or as a sole trader for whom the purchase is not of a professional character (judged mainly by the business activity shown in CEIDG, the Polish business register) — you can withdraw from the contract and return the products within 14 days of receiving them. You don't need to give a reason.
Other business customers don't have this right — the rules for them are in the Terms of sale (§ 13).
What can't be returned
Please note
Made-to-order and personalised products can't be returned.
That covers anything we made to your specification: in dimensions you gave us, with your print or logo, or with a finish you chose. If something is wrong with them, you can still make a complaint.
How to return
Tell us you're withdrawingThe easiest way is the online form: Withdraw from contract here. You can also email a statement to shop@jamarbox.com or post it to us — with or without the model form. You have 14 days from receiving the products.
Pack the productsSecurely, ideally in the original packaging. Assembling one box to look at it is fine. If products have been printed on, labelled or used for packing, we may deduct the loss in their value from the refund.
Send them back within 14 daysTo: P.P.H.U. Jamar, ul. Objazdowa 15, 43-100 Tychy, Poland. The date you send them is what counts. You pay for the return shipping. Keep the proof of shipping.
Get your refundWithin 14 days of receiving your withdrawal, by the same payment method. We refund the price of the products and the cost of delivery to you, up to the cheapest standard delivery in our shop. We may hold the refund until the products are back with us or you send proof that you've shipped them.
Making a complaint
If a product is faulty or isn't what you ordered, you have 2 years from delivery to tell us. This applies to every product, made-to-order ones included.
What to include
your order number;
a short description of the problem and when it appeared;
photos of the fault (and of the label on the box, if there is one).
We answer within 14 days.
What we can do
First we repair or replace the product — whichever you choose, unless that's impossible or would cost disproportionately much.
If repair and replacement aren't possible, didn't work, or the fault is serious, you can ask for a price reduction or withdraw from the contract and get your money back.
We pay for repair, replacement and shipping.
Buying for a business? The complaint rules for business customers are in the Terms of sale (§ 13).
Damaged in transport
Check the parcel when the courier hands it over.
If it's damaged, ask the courier to write a damage report.
Tell us as soon as you can, with photos — the complaint form below is the quickest way.
The report helps us settle things with the carrier. If you bought as a consumer, it isn't a condition for your complaint.
Complaint form
Tell us what’s wrong and we’ll answer within 14 days.